CIFO PUBLIC COMPLAINT STATISTICS - Q1 2025 - The 3rd most common issue was FRAUD
08/05/2025
CIFO PUBLIC COMPLAINT STATISTICS - Q1 2025 have been published
These statistics cover the work of the Channel Islands Financial Ombudsman (CIFO) for the three months ended 31st March 2025 (Q1 2025).
Some highlights are below……worryingly, FRAUD is high in numbers.
TOP THREE case files opened by CIFO this Quarter Q1 2025
- Poor administration or delay was the most common issue, occurring in
- (22) of the case files opened by CIFO this Quarter
- Non-payment of claim was the second most common issue, represented in
- 26% (19) of case files and
- FRAUD was the third most common issue, represented in
- 21% (15) of case files
Other stats include…………
Of the 73 case files opened by CIFO in Q1 2025,
- 48% (35) related to current accounts,
- 14% (10) related to home emergency insurance and
- 12% (9) related to health insurance.
- The remaining 19 case files were about 11 other product types.
Of the 35 case files closed by mediation in Q1 2025,
- 49% (17) were mediated in favour of the complainant, with 13 upheld and four upheld in part.
- 88% (15) received compensation higher than the FSP's original offer, and
- 12% (2) received the same compensation as offered initially.
- 51% (18) of case files were mediated in favour of the FSP.
The FSP settled the remaining cases.
- 2% (1) and withdrawn by the complainant 2% (1).
These case statistics are included within the figures provided for the complaint closure highlights of the 73 case files opened in Q1 2025.
- 43% (31) involve a UK-based complainant,
- 27% (20) involve a complainant from elsewhere,
- 18% (13) involve a Jersey-based complainant and
- 12% (9) involve a Guernsey-based complainant
Source
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As well as owning and publishing Comsure's copyrighted works, Comsure wishes to use the copyright-protected works of others. To do so, Comsure is applying for exemptions in the UK copyright law. There are certain very specific situations where Comsure is permitted to do so without seeking permission from the owner. These exemptions are in the copyright sections of the Copyright, Designs and Patents Act 1988 (as amended)[www.gov.UK/government/publications/copyright-acts-and-related-laws]. Many situations allow for Comsure to apply for exemptions. These include 1] Non-commercial research and private study, 2] Criticism, review and reporting of current events, 3] the copying of works in any medium as long as the use is to illustrate a point. 4] no posting is for commercial purposes [payment]. (for a full list of exemptions, please read here www.gov.uk/guidance/exceptions-to-copyright]. Concerning the exceptions, Comsure will acknowledge the work of the source author by providing a link to the source material. Comsure claims no ownership of non-Comsure content. The non-Comsure articles posted on the Comsure website are deemed important, relevant, and newsworthy to a Comsure audience (e.g. regulated financial services and professional firms [DNFSBs]). Comsure does not wish to take any credit for the publication, and the publication can be read in full in its original form if you click the articles link that always accompanies the news item. Also, Comsure does not seek any payment for highlighting these important articles. If you want any article removed, Comsure will automatically do so on a reasonable request if you email info@comsuregroup.com.