JFSC 2024 industry survey and launch of a NEW Operational Excellence Function.
30/04/2024
The JFSC has published its 2024 industry survey plan, summarising its most recent survey results, its progress in responding to stakeholder feedback, and its action plan:
The JFSC says:-
- The industry survey helps the JFSC to understand its stakeholders’ perceptions and experiences of working with the JFSC.
- It is an important part of its commitment to transparency and prioritising changes and improvements that matter most to the industry.
- An independent market research agency conducted the survey, and they invited all industries to participate.
- The online quantitative survey closed in November 2023, followed by qualitative interviews, which closed in January 2024.
- Respondents represented a cross-section of sectors.
OPERATIONAL EXCELLENCE FUNCTION
- As part of the JFSC's commitment to continuous improvement, it has created a new OPERATIONAL EXCELLENCE FUNCTION to make sure it is responding effectively to stakeholder feedback and optimising.
- efficiency and effectiveness.
- Value for money and efficiency
- Employee experience
- Regulatory effectiveness
- End-user experience
- This new function
- focuses on stakeholder experience and ensuring they deliver on change and continuous improvement initiatives.
- will assess Operational Excellence through four lenses:
- technology and efficiency
- competitiveness
- people and skills
- servicing and responsiveness
Operational Excellence four lenses:
READ the 2024 industry survey plan.
https://www.jerseyfsc.org/media/7550/jfsc-industry-survey-plan-2024.pdf
SOURCE
https://www.jerseyfsc.org/news-and-events/read-the JFSC-2024-industry-survey-plan/
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As well as owning and publishing Comsure's copyrighted works, Comsure wishes to use the copyright-protected works of others. To do so, Comsure is applying for exemptions in the UK copyright law. There are certain very specific situations where Comsure is permitted to do so without seeking permission from the owner. These exemptions are in the copyright sections of the Copyright, Designs and Patents Act 1988 (as amended)[www.gov.UK/government/publications/copyright-acts-and-related-laws]. Many situations allow for Comsure to apply for exemptions. These include 1] Non-commercial research and private study, 2] Criticism, review and reporting of current events, 3] the copying of works in any medium as long as the use is to illustrate a point. 4] no posting is for commercial purposes [payment]. (for a full list of exemptions, please read here www.gov.uk/guidance/exceptions-to-copyright]. Concerning the exceptions, Comsure will acknowledge the work of the source author by providing a link to the source material. Comsure claims no ownership of non-Comsure content. The non-Comsure articles posted on the Comsure website are deemed important, relevant, and newsworthy to a Comsure audience (e.g. regulated financial services and professional firms [DNFSBs]). Comsure does not wish to take any credit for the publication, and the publication can be read in full in its original form if you click the articles link that always accompanies the news item. Also, Comsure does not seek any payment for highlighting these important articles. If you want any article removed, Comsure will automatically do so on a reasonable request if you email info@comsuregroup.com.