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The JFSC delay its report into complaints

13/03/2025

THE Jersey Financial Services Commission has delayed the release of a long-awaited report into complaints it has received for a third time.

  • It was originally due in autumn last year “or very shortly thereafter”, a JFSC spokesperson said in OCTOBER last year.
  • In January, the JFSC said it anticipated the report “by the end of FEBRUARY”.

A JFSC spokesperson told the JEP recently that

  • The report, which will be the first that the regulator has published, will now be rolled into its financial results in APRIL.
  • “I can confirm that this will be published in April in our audited annual report and accounts,”

Asked for the reason for the delay, the spokesperson said:

  • “Owing to the importance of reporting this information to stakeholders, our board of commissioners have decided this should be included in our audited annual report and accounts.”

The JFSC only began collecting data on the complaints it received with a commitment to publish them in November 2023, over two decades since it was set up to police the Island’s finance industry.

It covers all firms that are regulated by the JFSC, including those that are regulated only for anti-money-laundering purposes, such as estate agents and lenders.

According to information published on the JFSC website, the new procedure allows for the appointment of investigators followed by remedies should the complaint be upheld.

Source

https://jerseyeveningpost.com/news/2025/03/11/jfsc-delays-release-of-complaints-report-again/

 

JERSEY

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